Comcast Experiment

I had an interesting discussion this morning with a Comcast Rep. I canceled my service on August 23rd. The billing cycle on my account was from 8/10 until 9/10. Since you pay in advance for all of your service, I had paid up until 9/10, which means that I used less than half of what my total charge was. When the bill is $130, that is actually a little bit of money that I would love to have back. So I entered into a representative chat room to find out what to do about this.

I explained the situaiton to the person regarding the payment, and how I wanted my money back. She told me that when the billing cycle was up, they would identify that I was due some money, and that I should expect it 15-30 days after my cycle ends. I asked her what would happen if I paid a bill 15-30 days after it was due, and she told me that I would fall behind and would owe late fees. So I asked why does it make sense that Comcast can force me to prepay, but when it is time for me to get money back, it can take up to a month and a half from my cancelation date. She told me this was company policy.

So I asked her where can I send a bill. I told her I wanted to send them a bill, for what was due to me, and that I would put a due date of 15 days in the future just like a standard Comcast bill. If the money has not been received by the due date, then I would send them a new bill with the late fees added.

At this point, I think the lady just wanted to get rid of me, and she gave me an address where I could do this. So... I am going to work up a bill for Comcast and mail it in. Maybe even with signature confirmation so I can confirm that they received my bill. Then I guess I will see what happens. Maybe I will get a response.