No Word From Comcast, Two New Battles Rage

So, Comcast did not reply to my first letter, and I am not expecting much from my second letter. It just seems like the bottom line is that Comcast does not care, and they are just cool with that. I am going to continue being a pain, but when their online people who comb the internet looking for people saying bad things about them stops here, please take note that you did not fix my problem, and I am still highly dissatisfied.

In other news, there are two battles that I am watching as a third person. One involves my mom, who is a seasoned veteran of the arguing arena, and trained so many more in the ways of showing dissatisfaction. In the other event is my brother, trained by the former, and possibly writing to the blog on the status.

My parents received a bill a week or so ago from Verizon for over $500, which was double the normal bill. It was determined that a phone my sister mailed back to them, in exchange for her third version of the same phone, was not received. As such, Verizon billed the account $250 for the phone. Now, I can see a few things wrong with this, not the least of which is the fact that they value this phone at $250, and my sister has gone through 2 of them in less than a year due to poor design (buttons stop working due to texting, but it is a phone for texting!!!) My mom has decided she would call them to discuss this issue, mostly on the basis that she has been a verizon wireless customer for more than 12 years. That is right, not just a customer of Verizon, but of Verizon Wireless for more than 12 years. There were cell phones that long ago, and my mom had one. Also, they pay $200+ a month for the various plans they have with VW, and that is OK. So they spend roughly $3,000 a year on cell phone plans without complaining. Will Verizon be willing to throw that away just to collect $250? Well, my mom is going to challenge them on this point. If they refuse to credit the phone back, my mom said she would pay for it, and ask to cancel. Pretty hard to argue that, when the cancellation is usually around $175, which is less than one months bill anywho.

My brother's issue is very different. As an early birthday gift, I bought him a subscription to the NFL Game Pass online while he is in Germany. It was a 30 day subscription that he started on opening sunday (who really cared about the Steelers-Titans game on Thursday night??) The first weekend they were seemingly having bandwidth problems, and many accounts were phasing in and out on service. It seemed like they would allow some people in at one time, then boot them all off and allow others back on. However, you paid for the whole week. As an apology, the NFL offered one week of free service added on. This was a decent gesture, but it really did not help my bro out too much since he will be home when that free week kicks in. But they offered something.

Now it is week #2, and this time, service was just down entirely. You could not log in. This time, they offered refunds for this week. So in two weeks, the NFL is 0-2 for having their premium online package working. That begs the question on whether the NFL will have a better record than the Lions this season. Right now, it is a dead heat, although the Lions have scored far more points.

For my brother, it almost seems like time to ask for all the $$ back. Why would he think that he could even count on the program working to host a party for his German friends to watch and find out about the great sport of American Football. He also brought up the point that in the 5 months he has been in Germany now, the MLB package has worked nearly 100% of the time.

NFL, two things. One, call the MLB and find out how to run an online service. Two, expect a letter...