Sending a new bill

So, my refund from Comcast is officially late. Today, I had the following contact with Comcast:

user Robin_ has entered room


Robin(Tue Sep 15 2009 13:03:12 GMT-0400 (Eastern Daylight Time))>

I sent in a bill for the money that is owed to me on my account, with a due date that has passed. Where can I send the late fee notice?


analyst Diana.22774 has entered room


Diana.22774(Tue Sep 15 2009 13:12:15 GMT-0400 (Eastern Daylight Time))>

Hello Robin_, Thank you for contacting Comcast Live Chat Support. My name is Diana.22774. Please give me one moment to review your information.


Diana.22774(Tue Sep 15 2009 13:12:17 GMT-0400 (Eastern Daylight Time))>

I will be happy to assist you with your questions.


Robin_(Tue Sep 15 2009 13:12:22 GMT-0400 (Eastern Daylight Time))>

hello


Diana.22774(Tue Sep 15 2009 13:12:23 GMT-0400 (Eastern Daylight Time))>

How are you doing today, Robin?


Robin_(Tue Sep 15 2009 13:12:51 GMT-0400 (Eastern Daylight Time))>

i am doing well


Robin_(Tue Sep 15 2009 13:12:52 GMT-0400 (Eastern Daylight Time))>

how are you


Diana.22774(Tue Sep 15 2009 13:13:04 GMT-0400 (Eastern Daylight Time))>

I am glad to know that!


Diana.22774(Tue Sep 15 2009 13:13:06 GMT-0400 (Eastern Daylight Time))>

I am doing great, thank you for asking!


Diana.22774(Tue Sep 15 2009 13:13:27 GMT-0400 (Eastern Daylight Time))>

I understand that you want to know where you can send your payment for you past due bill.


Diana.22774(Tue Sep 15 2009 13:13:27 GMT-0400 (Eastern Daylight Time))>

Is this correct?


Robin_(Tue Sep 15 2009 13:13:36 GMT-0400 (Eastern Daylight Time))>

i am having a bit of a problem receiving a refund on my payment


Robin_(Tue Sep 15 2009 13:13:44 GMT-0400 (Eastern Daylight Time))>

the problem is actually the reverse of what you just said


Robin_(Tue Sep 15 2009 13:13:49 GMT-0400 (Eastern Daylight Time))>

Comcast currently owes me money


Robin_(Tue Sep 15 2009 13:14:09 GMT-0400 (Eastern Daylight Time))>

I sent a bill to my local comcast office for the money that is owed


Diana.22774(Tue Sep 15 2009 13:15:02 GMT-0400 (Eastern Daylight Time))>

To clarify, you want to have the payment refunded to you.


Diana.22774(Tue Sep 15 2009 13:15:03 GMT-0400 (Eastern Daylight Time))>

Is this correct?


Robin_(Tue Sep 15 2009 13:15:19 GMT-0400 (Eastern Daylight Time))>

yes


Diana.22774(Tue Sep 15 2009 13:16:02 GMT-0400 (Eastern Daylight Time))>

Thank you for the clarification.


Diana.22774(Tue Sep 15 2009 13:16:03 GMT-0400 (Eastern Daylight Time))>

I will be delighted to check on this for you!


Diana.22774(Tue Sep 15 2009 13:16:31 GMT-0400 (Eastern Daylight Time))>

May I have your complete service address, please?


Robin_(Tue Sep 15 2009 13:17:03 GMT-0400 (Eastern Daylight Time))>

2700 Jacqueline Dr APT H12


Robin_(Tue Sep 15 2009 13:17:16 GMT-0400 (Eastern Daylight Time))>

Wilmington De 19810


Robin_(Tue Sep 15 2009 13:18:30 GMT-0400 (Eastern Daylight Time))>

The account was closed out in August


Diana.22774(Tue Sep 15 2009 13:18:35 GMT-0400 (Eastern Daylight Time))>

Thank you.


Diana.22774(Tue Sep 15 2009 13:18:39 GMT-0400 (Eastern Daylight Time))>

Okay.


Robin_(Tue Sep 15 2009 13:18:48 GMT-0400 (Eastern Daylight Time))>

the account number was 09509 134859-13


Diana.22774(Tue Sep 15 2009 13:19:12 GMT-0400 (Eastern Daylight Time))>

Protecting your account security is important to Comcast. Before I make any changes to your account, or provide you with private and secure information, I will need you to provide me with the last four digits of the Social Security Number listed on your account.


Robin_(Tue Sep 15 2009 13:19:26 GMT-0400 (Eastern Daylight Time))>

XXXX


Diana.22774(Tue Sep 15 2009 13:20:00 GMT-0400 (Eastern Daylight Time))>

Thank you for the information.


Robin_(Tue Sep 15 2009 13:20:26 GMT-0400 (Eastern Daylight Time))>

sure thing


Diana.22774(Tue Sep 15 2009 13:20:48 GMT-0400 (Eastern Daylight Time))>

Robin, upon checking you have a credit balance of $75.67. This refund will be sent to you via US postal mail in a form of check approximately 45 days after the pole disconnection of your account.


Diana.22774(Tue Sep 15 2009 13:21:01 GMT-0400 (Eastern Daylight Time))>

Your account was disconnected from the pole on August 24, 2009.


Robin_(Tue Sep 15 2009 13:21:12 GMT-0400 (Eastern Daylight Time))>

so I had this discussion the last time I spoke to someone as well


Diana.22774(Tue Sep 15 2009 13:21:24 GMT-0400 (Eastern Daylight Time))>

This will be sent at 3207 Ruby Dr, Wilmington, DE 19810.


Robin_(Tue Sep 15 2009 13:21:25 GMT-0400 (Eastern Daylight Time))>

and I asked what would have happened if I pay a bill 45 days after I receive it


Robin_(Tue Sep 15 2009 13:22:06 GMT-0400 (Eastern Daylight Time))>

if I received a bill on the 24th of August, and mailed in payment on the 8th of October, what would happen?


Diana.22774(Tue Sep 15 2009 13:22:44 GMT-0400 (Eastern Daylight Time))>

The credit will still be reflected on your account and the refund will be sent to you.


Robin_(Tue Sep 15 2009 13:23:00 GMT-0400 (Eastern Daylight Time))>

that does not answer the question I asked


Robin_(Tue Sep 15 2009 13:23:05 GMT-0400 (Eastern Daylight Time))>

if I were a new customer


Robin_(Tue Sep 15 2009 13:23:09 GMT-0400 (Eastern Daylight Time))>

and I got a bill on August 24th


Robin_(Tue Sep 15 2009 13:23:20 GMT-0400 (Eastern Daylight Time))>

and I sent in the payment on October 4th


Robin_(Tue Sep 15 2009 13:23:24 GMT-0400 (Eastern Daylight Time))>

what would happen


Diana.22774(Tue Sep 15 2009 13:23:34 GMT-0400 (Eastern Daylight Time))>

I understand.


Diana.22774(Tue Sep 15 2009 13:23:41 GMT-0400 (Eastern Daylight Time))>

Thank for the clarification.


Robin_(Tue Sep 15 2009 13:23:44 GMT-0400 (Eastern Daylight Time))>

I would have to pay a late fee, is that right?


Diana.22774(Tue Sep 15 2009 13:24:39 GMT-0400 (Eastern Daylight Time))>

If you have a new account and you were not able to pay the bill on time, applicable late fee charges will be applied on your account. Also there is a possibility that you services will be interrupted due to the past due balance. This can lead to the complete disconnection of your account.


Robin_(Tue Sep 15 2009 13:24:50 GMT-0400 (Eastern Daylight Time))>

ok


Robin_(Tue Sep 15 2009 13:24:51 GMT-0400 (Eastern Daylight Time))>

good


Robin_(Tue Sep 15 2009 13:24:56 GMT-0400 (Eastern Daylight Time))>

so, now lets reverse that


Robin_(Tue Sep 15 2009 13:25:01 GMT-0400 (Eastern Daylight Time))>

my account closed


Robin_(Tue Sep 15 2009 13:25:05 GMT-0400 (Eastern Daylight Time))>

Comcast owes me $75


Robin_(Tue Sep 15 2009 13:25:11 GMT-0400 (Eastern Daylight Time))>

and they intend to send a check to me


Robin_(Tue Sep 15 2009 13:25:18 GMT-0400 (Eastern Daylight Time))>

45 days after the "bill" is sent


Robin_(Tue Sep 15 2009 13:25:28 GMT-0400 (Eastern Daylight Time))>

so, I would like to send a late fee to Comcast


Robin_(Tue Sep 15 2009 13:25:35 GMT-0400 (Eastern Daylight Time))>

because at this point, the bill is more than 2 weeks late


Robin_(Tue Sep 15 2009 13:25:41 GMT-0400 (Eastern Daylight Time))>

hence, it is past due


Robin_(Tue Sep 15 2009 13:25:52 GMT-0400 (Eastern Daylight Time))>

what does comcast charge for late fees?


Diana.22774(Tue Sep 15 2009 13:27:49 GMT-0400 (Eastern Daylight Time))>

Robin, basically, the refund is sent within the next 45 days after the pole disconnection of the account. This is the standard processing time that we allot.


Robin_(Tue Sep 15 2009 13:27:57 GMT-0400 (Eastern Daylight Time))>

ok


Robin_(Tue Sep 15 2009 13:28:03 GMT-0400 (Eastern Daylight Time))>

but I have my own standard operations


Robin_(Tue Sep 15 2009 13:28:11 GMT-0400 (Eastern Daylight Time))>

and I request that the money be received by me


Robin_(Tue Sep 15 2009 13:28:13 GMT-0400 (Eastern Daylight Time))>

within 2 weeks


Robin_(Tue Sep 15 2009 13:28:18 GMT-0400 (Eastern Daylight Time))>

just like comcast expects that from me


Diana.22774(Tue Sep 15 2009 13:28:22 GMT-0400 (Eastern Daylight Time))>

The late fee charge ranges from $5 to $10.


Robin_(Tue Sep 15 2009 13:28:25 GMT-0400 (Eastern Daylight Time))>

ok good


Robin_(Tue Sep 15 2009 13:28:29 GMT-0400 (Eastern Daylight Time))>

so, I would like to know, from you


Robin_(Tue Sep 15 2009 13:28:37 GMT-0400 (Eastern Daylight Time))>

where can I send my late fee charge?


Robin_(Tue Sep 15 2009 13:28:41 GMT-0400 (Eastern Daylight Time))>

I would like to mail this charge


Robin_(Tue Sep 15 2009 13:28:44 GMT-0400 (Eastern Daylight Time))>

and an explanation


Robin_(Tue Sep 15 2009 13:28:47 GMT-0400 (Eastern Daylight Time))>

certified mail


Robin_(Tue Sep 15 2009 13:28:48 GMT-0400 (Eastern Daylight Time))>

to someone


Robin_(Tue Sep 15 2009 13:28:53 GMT-0400 (Eastern Daylight Time))>

where can I send this?


Diana.22774(Tue Sep 15 2009 13:30:08 GMT-0400 (Eastern Daylight Time))>

You can send this to our local office in your area.


Diana.22774(Tue Sep 15 2009 13:30:12 GMT-0400 (Eastern Daylight Time))>

Let me get the address for you.


Robin_(Tue Sep 15 2009 13:31:03 GMT-0400 (Eastern Daylight Time))>

ok, i sent my first bill to them as well


Robin_(Tue Sep 15 2009 13:31:07 GMT-0400 (Eastern Daylight Time))>

i will continue to follow up with them


Robin_(Tue Sep 15 2009 13:32:03 GMT-0400 (Eastern Daylight Time))>

thank you for your assistance


Diana.22774(Tue Sep 15 2009 13:32:11 GMT-0400 (Eastern Daylight Time))>

You are welcome.


Diana.22774(Tue Sep 15 2009 13:32:17 GMT-0400 (Eastern Daylight Time))>

Robin, you can send it to our Penn Mart Shopping Center Office located at:
21 East Basin Rd, Suite 20
New Castle , DE 19720
Phone: 302-656-3370
Hours: Mon-Fri 8:30am-7pm, Sat 10am-5pm